
From START to SMART :
Generative AI for Workplace Productivity
Duration of
Course
2 Day
Mode : F2F/Online


Accredited Training Provider of MSTB for
From START to SMART :
Generative AI for Workplace
Productivity


04 - 06 May
CT-SEC
ONLINE
From START to SMART :
Generative AI for Workplace Productivity
Course Information
This From START to SMART:
Generative AI for Workplace Productivity expands hands-on practice and adds deeper skill-building in prompt refinement, multi-step task workflows, and practical decision support. Participants will develop a stronger prompt library, practice quality assurance and verification techniques, and build role-based AI workflows to improve productivity across multiple workplace tasks. The program includes showcase and critique clinics to strengthen output quality and responsible use.
Target Participants
Designed for professionals across organizational levels who want structured onboarding into Generative AI adoption :
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Support staff and clerical personnel
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Administrative and operations executives
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Supervisors, team leaders, managers and senior managers
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Heads of department - Business owners and entrepreneurs
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Directors and C-suite leaders.
Pre-requisites
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Basic digital literacy and regular workplace computer usage
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Laptop recommended for hands-on practice
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Access to organization-approved GenAI tool(s) (or trainer-provided alternatives where applicable)
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Recommended: bring non-sensitive examples (emails, meeting notes, SOPs, FAQs, templates)
Learning Objectives
By the end of the programme, participants will be able to :
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Given access to selected GenAI platforms and safety guidance, register/access and navigate at least two tools/features (where available) and apply safety configurations with 100% completion of the setup checklist.
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Given workplace scenarios, differentiate appropriate vs. inappropriate corporate use cases and score at least 80% on a scenario-based compliance checklist.
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Given business tasks and prompt templates, construct, test and refine prompts (including multi-step prompts) that meet required output criteria in 2 iterations or fewer for at least 3 task types.
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Given AI outputs and a review checklist, validate and improve outputs (accuracy, clarity, relevance, compliance) achieving at least 90% quality checklist compliance.
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Given a role-based use case, build a reusable AI workflow (prompt sequence + verification + reuse templates) and demonstrate it by completing two end-to-end tasks during the capstone clinic.
Programme Structure & Topics Coverage (2 Days)
Day 1 – Onboarding + Foundations (START)
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GenAI onboarding, tool selection and safe setup
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Capabilities, limitations and corporate use-case selection
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Foundational prompting across tools
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Hands-on practice: communication + summarisation
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Output improvement sprint (quality + safety)
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Showcase & critique clinic (Day 1 end): selected participants present outputs and improved prompts for peer review and facilitator critique
Day 2 – Practical Application + Workflow Building (SMART)
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AI for workplace productivity: reporting, templates, planning
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AI for analysis & decision support: brainstorming, SWOT, structured thinking
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Advanced prompt refinement: iterative improvement, role-based prompting, multi-step tasks
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Output validation: review techniques and human oversight
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Capstone: role-based AI workflow build + demonstration
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Final showcase, critique and action roadmap
Training Methodology
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Interactive instructor-led facilitation
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Live multi-tool demonstrations
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Guided hands-on exercises and coaching clinics
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Case discussion and scenario challenges
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Showcase + peer review + critique clinics
Assessment & Participant Evaluation (Non-Certified)
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Practical task outputs (before/after improvement)
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Scenario-based compliance checklist
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Capstone workflow demonstration and facilitator observation checklist
Duration & Delivery Method
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Duration: 2 Days
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Total Contact Hours: 14 Hours (840 minutes) excluding breaks
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Delivery Method: Virtual (Online) / In-Person (Physical) / Hybrid
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Language: English (bilingual delivery available upon request)
Materials Provided
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Slides and visual diagrams
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Prompt templates and prompt library workbook
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Responsible-use, quality and verification checklists
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Practice worksheets and sample non-sensitive datasets
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Rubrics for showcase/critique clinics
Session Plan & Schedule (2 Days | 840 minutes contact time)
Breaks/lunch are suggested and adjustable. Contact time below totals 840 minutes.
Day 1 (420 minutes contact)
09:00–09:25 (25 mins)
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Onboarding, outcomes & setup checklist
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Method: Demo + guided setup walkthrough
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Resources: Slides, setup checklist
Day 1 (420 minutes contact)
​09:25–10:40 (75 mins)
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Capabilities, limitations & corporate use cases
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Method: Interactive lecture + scenario classification + Q&A
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Resources: Scenario worksheet, slides
Day 1 (420 minutes contact)
10:40–10:55
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Break (non-contact)
Day 1 (420 minutes contact)
10:55–12:15 (80 mins)
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Foundational prompting across tools
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Method: Guided practice + mini challenges
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Resources: Prompt templates, examples
Day 1 (420 minutes contact)
12:15–13:15
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Lunch (non-contact)
Day 1 (420 minutes contact)
13:15–15:10 (115 mins)
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Hands-on lab: communication + summarisation
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Method: Hands-on lab + coaching clinic
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Resources: Worksheets, quality checklist
Day 1 (420 minutes contact)
15:10–15:25
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Break (non-contact)
Day 1 (420 minutes contact)
15:25–16:55 (90 mins)
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Prompt refinement + output improvement
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Method: Iterative prompting sprint + peer review
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Resources: Before/after rubric, verification checklist
Day 1 (420 minutes contact)
16:10–16:55 (45 mins)
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Day 1 showcase & critique clinic (end-of-day presentations)
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Method: Selected participant showcases + peer review + facilitator critique + improvement notes
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Resources: Rubric/checklist, sample prompts
Day 1 (420 minutes contact)
16:55–17:00 (5 mins)
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Day 1 close
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Method: Quick recap + next-day readiness
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Resources: —
Day 1 Contact Total: 420 minutes
Day 2 (420 minutes contact)
Day 2 (420 minutes contact)
09:00–10:15 (75 mins)
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AI for productivity: reports, templates, planning
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Method: Demo + guided practice
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Resources: Templates, worksheets
Day 2 (420 minutes contact)
10:15–10:30
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Break (non-contact)
Day 2 (420 minutes contact)
10:30–11:45 (75 mins)
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AI for analysis & decision support
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Method: Case exercises (brainstorm, SWOT, options)
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Resources: Case worksheets, rubrics
Day 2 (420 minutes contact)
12:45–13:45
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Lunch (non-contact)
Day 2 (420 minutes contact)
11:45–12:45 (60 mins)
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Advanced prompting: role-based + multi-step tasks
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Method: Prompt building clinic
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Resources: Prompt patterns sheet
Day 2 (420 minutes contact)
13:45–15:00 (75 mins)
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Output validation & human oversight
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Method: Verification drills + red-flag identification
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Resources: Verification checklist, sample outputs
Day 2 (420 minutes contact)
15:00–15:15
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Break (non-contact)
Day 2 (420 minutes contact)
15:15–16:15 (60 mins)
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Capstone: role-based AI workflow build + demo
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Method: Individual/team build + facilitator clinic
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Resources: Workflow template, checklists
Day 2 (420 minutes contact)
16:15–17:00 (45 mins)
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Day 2 showcase, critique & wrap-up (end-of-day presentations)
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Method: Selected participant showcases + peer review + facilitator critique + action roadmap
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Resources: Rubric, feedback form, sample prompts
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Method: Selected participant showcases + peer review + facilitator critique + action roadmap
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Resources: Rubric, feedback form, sample prompts
Day 2 Contact Total: 420 minutes
Programme Contact Total: 840 minutes










