• Given example tasks and chatbot transcripts, differentiate customised chatbots vs. general-purpose LLM chatbots by identifying at least 5 capability/constraint differences relevant to business use.

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• Given a simplified chatbot workflow diagram, explain how a chatbot functions behind the scenes (prompting, knowledge sources, rules/guardrails, and outputs) with 80% accuracy using a trainer-provided checklist.

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• Given a selected platform (e.g., Custom GPT / Gemini Gems / Edcafe chatbot) and a use-case template, build a customised chatbot that includes a clear purpose, instructions, tone, and sample prompts, and successfully completes 3 out of 3 test scenarios.

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• Given a user profile and job-to-be-done, create an “onboarding prompt pack” (starter prompts + do/don’t guidance) so that intended users can use the chatbot and achieve correct outputs in 3 test prompts.

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• Given an adoption checklist, draft a simple chatbot promotion plan (audience, channels, messaging, and feedback loop) that includes at least 4 adoption actions and 2 measurement indicators.