From START to SMART :
Generative AI for Workplace Productivity Essentials
Duration of
Course
1 Day
Mode : F2F/Online
YOU MAY CONSIDER
OTHER COURSES
Accredited Training Provider of MSTB for
From START to SMART :
Generative AI for Workplace
Productivity Essentials
04 - 06 May
CT-SEC
ONLINE
From START to SMART :
Generative AI for Workplace Productivity Essentials
Course Information
This 1-day, competency-based workshop equips participants with essential Generative AI literacy and hands-on prompting skills to improve workplace productivity. Participants will learn how to access and use suitable GenAI tools, understand key capabilities and limitations, apply responsible and safe usage practices, and produce higher-quality outputs through structured prompting and verification techniques. The programme focuses on immediate application to daily work tasks such as communication, summarisation, planning and content drafting.
Target Participants
Designed for professionals across organisational levels who want structured onboarding into Generative AI adoption :
-
Support staff and clerical personnel
-
Administrative and operations executives
-
Supervisors, team leaders, managers and senior managers
-
Heads of department
-
Business owners and entrepreneurs
-
Directors and C-suite leaders
Pre-requisites
-
Basic digital literacy and regular workplace computer usage
-
Laptop recommended for hands-on practice
-
Access to organisation-approved GenAI tool(s) (or trainer-provided alternatives where applicable)
Learning Objectives
By the end of the programme, participants will be able to :
-
Given access to selected GenAI platforms and safety guidance, register/access and navigate at least one platform and apply basic safety configurations (privacy/data awareness prompts and usage boundaries) with 100% completion of the setup checklist.
​
-
Given workplace scenarios, explain core GenAI capabilities and limitations and differentiate appropriate vs. inappropriate corporate use cases by correctly classifying at least 8 out of 10 scenarios.
​
-
Given a workplace task and a prompt template, construct and refine structured prompts (role, context, task, format, constraints) to generate outputs that meet all required fields in 2 iterations or fewer.
​
-
Given AI-generated outputs and a review checklist, evaluate and improve outputs (accuracy, clarity, relevance, compliance) so that the final output meets at least 90% of the checklist criteria.
​
-
Given a personal job function, apply GenAI to improve at least one workplace task and document a repeatable mini-workflow (prompt + verification steps) that can be reused within their role.
Programme Structure & Topics Coverage (1 Day)
Module 1: Generative AI Onboarding (START)
-
GenAI ecosystem overview and tool selection (organisation-approved options)
-
Account access basics and interface navigation
-
Safety settings and data awareness fundamentals
Module 2: Understanding Capabilities, Limitations & Corporate Use
-
What GenAI can/cannot do; strengths vs. constraints
-
Common risks: hallucination, bias, misinformation, sensitive data exposure
-
Appropriate vs. inappropriate use cases in corporate settings
Module 3: Foundational Prompting (Cross-Tool)
-
Core prompt structure: role, context, task, format, constraints
-
Prompt patterns for daily work (rewrite, summarise, extract, plan)
-
Guided hands-on prompt practice
Module 4: Productivity Application Lab (SMART Skills)
-
Email/communication drafting and tone control
-
Summaries, minutes, action lists, structured briefs
-
Templates (SOPs/checklists) and planning outputs
-
Output improvement and verification methods
Module 5: Showcase, Review & Critique Clinic (End-of-Day)
-
Selected participants showcase and present their prompts/outputs and mini-workflows to the class
-
Peer review + facilitator critique using a quality & safety checklist
-
Share “gold standard” sample prompts for reuse
Module 6: Wrap-up & Action Plan
-
Personal prompt library (top 5 prompts)
-
Verification habits and next-week implementation plan
​Training Methodology
-
Interactive instructor-led facilitation
-
Live demonstrations across tool(s)
-
Guided hands-on exercises and coaching
-
Scenario discussions and Q&A
-
Showcase + peer review + critique clinic
Assessment & Participant Evaluation (Non-Certified)
-
Practical hands-on exercises (prompt construction and improvement)
-
Scenario classification activity (appropriate use cases)
-
Facilitator observation checklist and participant learning reflection
Duration & Delivery Method
-
Duration: 1 Day
-
Total Contact Hours: 7 Hours (420 minutes) excluding breaks
-
Delivery Method: Virtual (Online) / In-Person (Physical) / Hybrid
-
Language: English (bilingual delivery available upon request)
Materials Provided
-
Slides and visual diagrams
-
Prompt templates and prompt library sheet
-
Responsible-use and verification checklists
-
Practice worksheets (emails, minutes, templates)
-
Sample non-sensitive datasets and examples
Session Plan & Schedule (1 Day | 420 minutes contact time)
Breaks/lunch are suggested and adjustable. Contact time below totals 420 minutes.
Day 1 (420 minutes contact)
09:00–09:30 (30 mins)
-
Module 1 : GenAI onboarding (START)
-
Method: Demo + guided setup walkthrough
-
Resources: Slides, setup checklist
-
Day 1 (420 minutes contact)
09:30–10:45 (75 mins)
-
Module 2: Capabilities, limitations & corporate use
-
Method: Interactive lecture + scenario classification + Q&A
-
Resources: Scenario cards/worksheet, slides
-
Day 1 (420 minutes contact)
10:45–11:00
-
Break (non-contact)
Day 1 (420 minutes contact)
11:00–12:15 (75 mins)
-
Module 3: Foundational prompting (cross-tool)
-
Method: Guided practice + mini challenges
-
Resources: Prompt templates, examples
-
Day 1 (420 minutes contact)
12:15–13:15
-
Lunch (non-contact)
Day 1 (420 minutes contact)
13:15–15:30 (135 mins)
-
Module 4: Productivity application lab (SMART skills)
-
Method: Hands-on lab + coaching clinic
-
Resources: Worksheets, quality & safety checklist
-
Day 1 (420 minutes contact)
15:30–15:45
-
Break (non-contact)
Day 1 (420 minutes contact)
15:45–16:30 (45 mins)
-
Module 5: Showcase, review & critique clinic (end-of-day presentations)
-
Method: Selected participant showcases + peer review + facilitator critique
-
Resources: Rubric/checklist, sample prompts
-
Day 1 (420 minutes contact)
16:30–17:00 (30 mins)
-
Module 6: Wrap-up & action plan
-
Method: Individual plan + share-out + closing
-
Resources: Action plan template, prompt library sheet
-
Method: Individual plan + share-out + closing
-
Resources: Action plan template, prompt library sheet
-
Day 1 Contact Total: 420 minutes
Programme Contact Total: 420 minutes
