• Given example tasks and chatbot transcripts, differentiate customised chatbots vs. general-purpose LLM chatbots by identifying at least 8 capability/constraint differences and selecting the best-fit approach for 2 workplace use cases.

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• Given a simplified workflow and governance checklist, explain how chatbots function behind the scenes and apply basic guardrails (scope, boundaries, privacy prompts) with 80% compliance to the checklist.

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• Given platform options and a use-case template, build and configure a customised chatbot on at least 2 platforms (e.g., Custom GPT, Gemini Gems, Edcafe chatbot, Grok Projects, Perplexity Spaces, Copilot Agents) and pass 3 out of 3 scenario tests per chatbot.

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• Given a target user group and communication constraints, produce a complete chatbot onboarding kit (prompt pack, quick-start guide, FAQ, escalation path) that enables a new user to complete 3 defined tasks with minimal support.

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• Given an adoption planning canvas, develop a chatbot onboarding and adoption plan including stakeholder roles, enablement activities, risk mitigations, feedback loop, and success metrics, with at least 6 actions and 3 measurable KPIs.